1. The following specifies the services that must be provided for all care
    recipients who need them.

    1. Administration
      General operation of the Residential Care service, including
      documentation relating to care recipients.
    2. Maintenance of buildings and grounds
      Adequately maintained buildings and grounds.
    3. Accommodation
      Utilities such as electricity and water.
    4. Furnishings
      Bedside lockers, chairs with arms, containers for personal laundry, dining, lounge and recreational furnishings, draw-screens (for shared rooms), wardrobe space and towel rails. Excludes furnishings a care recipient chooses to provide.
    5. Bedding
      Beds and mattresses, bed linen, blankets, and absorbent or waterproof sheeting.
      Cleanliness and tidiness of the entire Residential Care service. Excludes a care recipient’s personal area if the care recipient chooses and is able to maintain this himself or herself.
    6. Waste disposal
      Safe disposal of organic and inorganic waste material.
    7. General laundry
      Heavy laundry facilities and services, and personal laundry services, including laundering of clothing that can be machine washed. Excludes cleaning of clothing requiring dry cleaning or another special cleaning process, and personal laundry if a care recipient chooses and is able to do this himself or herself.
    8. Toiletry goods
      Bath towels, face washers, soap, toilet paper, tissues, toothpaste, toothbrushes, denture cleaning preparations, mouthwashes, moisturiser, shampoo, conditioner, shaving cream, disposable razors and deodorant.
    9. Meals and refreshments
      1.9.1 Meals of adequate variety, quality and quantity for each care recipient, served each day at times generally acceptable to both care recipients and management, and generally consisting of 3 meals per day plus morning tea, afternoon tea and supper

      1.9.2 Special dietary requirements, having regard to either medical need or religious or cultural observance;

      1.9.3 Food, including fruit of adequate variety, quality and quantity, and non-alcoholic beverages, including fruit juice.

    10. Social activities
      Programs to encourage care recipients to take part in social activities that promote and protect their dignity, and to take part in community life outside the Residential Care service.
    11. Emergency assistance
      At least one responsible person is continuously on call and in reasonable proximity to render emergency assistance
  2. The following table specifies the care and services that must be provided for all care recipients who need them.
    1. Daily living activities assistance
      Personal assistance, including individual attention, individual supervision, and physical assistance, with the following:
      (a) bathing, showering, personal hygiene and grooming;

      (b) maintaining continence or managing incontinence, and using aids and appliances designed to assist continence management;

      (c) eating and eating aids, and using eating utensils and eating aids (including actual feeding if necessary);

      (d) dressing, undressing, and using dressing aids;

      (e) moving, walking, wheelchair use, and using devices and appliances designed to aid mobility, including the fitting of artificial limbs and other personal mobility aids;

      (f) communication, including to address difficulties arising from impaired hearing, sight or speech, or lack of common language (including fitting sensory communication aids), and checking hearing aid batteries and cleaning spectacles. Excludes hairdressing.

    2. Meals and refreshments
      Special diet not normally provided.
    3. Emotional support
      Emotional support to, and supervision of, care recipients.
    4. Treatments and procedures
      Treatments and procedures that are carried out according to the instructions of a health professional or a person responsible for assessing a care recipient’s personal care needs, including supervision and physical assistance with taking medications, and ordering and reordering medications, subject to requirements of State or Territory law. Includes bandages, dressings, swabs and saline.
    5. Recreational therapy
      Recreational activities suited to care recipients, participation in the activities, and communal recreational equipment.
    6. Rehabilitation support
      Individual therapy programs designed by health professionals that are aimed at maintaining or restoring a care recipient’s ability to perform daily tasks for himself or herself, or assisting care recipients to obtain access to such programs.
    7. Assistance in obtaining health practitioner services
      Arrangements for aural, community health, dental, medical, psychiatric and other health practitioners to visit care recipients, whether the arrangements are made by care recipients, relatives or other persons representing the interests of care recipients, or are made direct with a health practitioner.
    8. Assistance in obtaining access to specialised therapy services
      Making arrangements for speech therapists, podiatrists, occupational or physiotherapy practitioners to visit care recipients, whether the arrangements are made by care recipients, relatives or other persons representing the interests of care recipients.Item Care or service Content
    9. Support for care recipients with cognitive impairment
      Individual attention and support to care recipients with cognitive impairment (for example, dementia and behavioural disorders), including individual therapy activities and specific programs designed and carried out to prevent or manage a particular condition or behaviour and to enhance the quality of life and care for such care recipients and ongoing support (including specific encouragement) to motivate or enable such care recipients to take part in general activities of the Residential Care service.