There are several stages in the admission process:

  • Enquiry: person seeking placement for themselves or a loved one contacts Bankstown City Aged Care – Admissions Team. An Application Pack is sent out which contains a Respite / Permanent Resident Application form and other relevant information.
  • Application: If a person is ready for placement, there are 2 forms that MUST be forwarded to our Administration office for the application to be processed:
    • Respite / Permanent Application and Consent for Personal Information – completed by the applicant or carer.
    • NSAF / ACAT Assessment – this is the form that determines a person’s eligibility to enter aged care. A referral through My Aged Care – 1800 200 422 – is required for the completion of this form. My Aged Care will conduct a part assessment over the phone and then the Aged Care Assessment Team will come out to complete the National Screening Assessment Form.
    • Request for an Income and Assets Assessment – This form is submitted through Department of Human Services or Department of Veteran Affairs, depending on which Department is responsible for your pension payments. This form may affect some of the fees and charges when you are in care. You will receive a response after submitting this form and Bankstown City Aged Care requires a copy of response for our records.

If the applicant is not ready for placement, the Respite / Permanent Application form is all that is required. Then when the applicant feels that they are ready for placement, they should proceed with the Request for an Income and Assets Assessment and the NSAF / ACCR Assessment. You are required to forward a copy of the response for the Request for an Income and Assets Assessment, and also supply the Referral codes from your NSAF assessment.

  • Meeting: When a vacancy becomes available, the next potential applicant is contacted to have a meeting with the Admissions Team for a tour and final  discussions for an admission. (NOTE – tours may not be available during a pandemic or outbreak situation. In these instances, alternative options will be offered.
  • Admission to the Village: When a placement is offered and accepted, a briefing session is arranged to complete the necessary paperwork with the Admissions Team before the day of admission. (NOTE – face to face meetings may not be available during a pandemic or outbreak situation. In these instances, alternative options will be offered.)