Update on Visitor Numbers

In the newsletter issued on 6 May 2020 we advised you we were seeking advice on the number of visitors and if the GP or other health professionals were included in the overall numbers. We are pleased to advise you that from SUNDAY 10 MAY 2020 we will be allowing 2 visitors at one time per day on the following condition – if the GP or other health professional eg.. dietician, physio, podiatrist arrives to treat your relative we will ask one of the visitors to go back to the main reception area to wait until the health professional has left the room.

If one visitor needs to leave the resident’s room we request that you do not wait in the corridors or common areas where you may come into contact with other residents walking past you.  You will need to make your way to the exit and wait outside the building.

Mother’s Day Visiting

The visiting times at all villages will remain 10am-12 noon and you will be able to have 2 people at one time visit your relative.

BCAC would like to remind families that the NSW Government still recommends “Avoid visiting vulnerable people, such as those in aged care facilities or hospitals, infants, or people with compromised immune systems.”  This is because even with social distancing and strict infection control measures in place, our clients are in a high risk group.

As the NSW Government states”

“COVID-19 presents a more serious risk to:

  • people aged 70 years and over
  • people aged 65 years and over with chronic medical conditions
  • people with a compromised immune system
  • Aboriginal and Torres Strait Islander peoples 50 years and older with one or more chronic medical conditions.”

Feedback post announcement of survey results

We have received feedback that a number of the surveys we sent to the primary contact for each resident ended up in your junk email box and you therefore did not have a chance to have your say on visiting times.  We apologise that you did not receive your survey, and it explains why there was a significantly higher resident return rate when compared to relatives.

We will keep the advertised days and times (as issued to you in the newsletter dated 6 May 2020) as we have arranged staff rosters to accommodate the new days/times.  We will resurvey relatives only in a few weeks and give you an opportunity to have you say, and then we will need approximately 5-7 days to rearrange rosters to accommodate any further changes to staff to meet the necessary administrative entry checking requirements.

When we issue the next survey we will send an SMS to alert you that you should have received a survey link.

We are only issuing one link to each family and ask when you receive the survey you ask your wider family what best suits the majority of the potential visitors.

Future Email Correspondence

We aim to keep you informed of any changes as they arise and ask that if any of your contact details change you advise the team at the village, so your relative’s file can be updated.

We do follow up if we receive bounced emails but it would be easier if you proactively advise us of any changes.

Deborah Key