The relatives and residents of our Villages voted on the preferred days for visiting.

Feedback about visiting times has also been factored into the new visiting times which will commence on MONDAY 11 MAY 2020.  Please contact the village  for times and days.


We will staff the village on Sunday 10 May so that one visitor can visit between 10am-12noon.


Can my relative leave the Village to come to my house for a visit and will they need to be quarantined for a period on their return?

All residents living in an aged care home are still required to follow the government directions issued to the wider community.  Our residents are in the government’s vulnerable category and like the wider community were asked to stay at home unless they are:

  • Going to work if you can’t work remotely
  • School or educational institution
  • Shop for food or exercise or other goods and services
  • Medical reasons or caring for others
  • Exercise

The government has also issued advice to providers on when to use personal protective equipment and refers to quarantine as a precautionary period of self-isolation for someone who is well, but it at risk of infection through their recent movements or exposure.

At BCAC we have decided residents returning to the village could pose a possible risk to other residents on their return and a period of self-isolation is required.

We are asking our residents to follow the advice of the government and not leave the village for reasons other than those recommended.

When will the hairdresser, entertainers and other services be allowed to resume providing services?

Aged care providers were advised by the government to limit contact with residents to essential care and services.  Large social gatherings and other services, like hairdressing, where social distancing could not be maintained will be reviewed as the government provides updated advice.  Essential care and health services are still facilitated although some of these may be provided via telehealth.

What additional things can I do to protect my family member?

  • Please do not come to visit if you are unwell or awaiting the results of a COVID test
  • Respect and observe the systems BCAC has put in place to manage visiting, including not extending your stay beyond the agreed times

Why can only one visitor come per day?

BCAC is seeking advice from the aged care industry peak body to clarify the issue of the number of visitors per day.  The government has stated:

 Aged care facilities must take extra precautions when it comes to visits. These include:

  • making sure visits are kept short
  • allowing no more than two visitors, including doctors, at a time
  • making sure visits occur in a resident’s room, outdoors, or in a specific area they designate – there should be no visiting in communal areas
  • ensuring there are no large group visits or gatherings, including social activities or entertainment

The government has also developed a fact sheet for families about visiting in aged care and the advice is if you absolutely don’t need to visit then don’t.  We will continue to encourage connection through the use of technology.

If I provide necessary care to my relative can I come outside the nominated visiting times?

Please contact the manager of the village to discuss any individual requests you may have to help support your relative.


The aged care peak bodies and consumer groups are developing a code of conduct for aged care providers and the link to the document is attached for your information. Residents and families are encouraged to give feedback.

Stay safe,

Deborah Key